Sign up now for two Best Practices Panels coming up in August.
Big Data: Delivering the Right Message at the Right Time through the Right Channel Using Predictive Analytics
Date: Thursday, August 15, 2013 @ 2:00 p.m. EST
Guest Speaker: Bernie Lillis, Insurance Dialogue VP of Strategic Solutions
Regulations and eligibility complexities can leave banking and insurance customers feeling lost when searching for products that fit their needs. Many businesses are helping customers get connected to the resources they need by incorporating predictive technology. These technologies help to deliver customers with the right message at the right time through their preferred channel of communication, providing customized messages, and anticipatory customer service.
Learn how the three parts of this predictive approach - demand creation, demand activation and demand conversion - can help you acquire new customers and anticipate the needs of your current customers.
Call Me - Maybe: A Compliance Update on Automated Dialers
Date: Thursday, August 22, 2013 @ 2:00 PM, EST
Host: Compliance Panel Co-Chair, Doug Harrison, BB&T
Speakers: Compliance Panel Co-Chair Brian Casey, Corporate and Regulatory Insurance Partner, and Thomas Cunningham, Commercial Litigation Partner, Locke Lord LLP
An effective date of October 2013 looms for the prior written express consent requirement for telemarketing and other customer calls made to a cellular phone using an automatic telephone dialing system or prerecorded artificial voice message, which further raise the stakes for potential for class litigation exposure risk under the Telephone Consumer Protection Act. This panel will review the specifics of that regulation - and its implementation - and give a general update on the developing case law in this area.
Get the latest information on automated dialers at the August 22 Compliance Best Practices Panel.